MyPunter Responsible Gambling Policy

​What is MyPunter?

MyPunter is a website that provides information about the MyPunter mobile application (MyPunter App). The MyPunter App assists punters to calculate potential returns for Greyhound Racing, Horse Racing, and Harness Racing. The MyPunter App will also notify users of a potential “negative return” where multiple selections are made and the investment is higher than any possible return.

Commitment to endorsing Responsible Gambling

MyPunter is committed to promoting the socially responsible enjoyment of gambling which is often referred to as “responsible gambling”. Responsible gambling is a broad concept and involves the conduct of gambling ina manner whereby the potential for harm associated with gambling is minimised. The aim of responsible gambling is to enable gamblers to make informed decisions about their participation in gambling and, if gambling is becoming a problem, to provide access to gambling help services. “Problem gambling” exists when there is a lack of control over gambling, particularly in relation to the scope and frequency of gambling, the level of betting, and the amount of leisure time devoted to gambling. Part of endorsing responsible gambling is promoting the awareness of ‘problem gambling’ and improving its prevention, intervention and treatment. Problem gambling may lead to excessive financial losses, addiction, and flow on damaging effects tofamily and work relationships and the wider community. We are aware that users of the MyPunter App and website are likely to use the information provided by the Appto gamble, although we note that gamblers will not be gambling from the MyPunter App or website. The MyPunter website does however have a link which will connect to To assist users of the MyPunter App to gamble responsibly, we address the some key issues in problem gambling and helpful procedures for its minimisation below.


If you feel that your gambling is becoming a problem and you would like to temporarily stop gambling, MyPunter is

able to suspend your access to the MyPunter App upon your request. This is a process commonly referred to as “self-exclusion”. If you wish to apply for self-exclusion from the MyPunter App, please send an email to our Helpdesk at requesting self-exclusion. We will then disable your access to the MyPunter App for a period of 6 months. If you self-exclude, you will only be able to re-apply to download the MyPunter App after the 6-month suspension period has elapsed.

If you request self-exclusion from MyPunter, we also recommend that you contact all gambling companies with whom you have accounts and request self-exclusion with them too. Most if not all of these companies should offer similar self-exclusion facilities. There is also software available that will allow you to block access to internet gaming websites, which you may wish to investigate further to assist with your self-exclusion.

Third-party exclusion

If you are worried about somebody who is a MyPunter customer or otherwise is suffering from problem gambling, you can apply to the Victorian Commission for Gambling and Liquor Regulation (VCGLR) for an order to prohibit that customer from gambling on betting exchanges (applies to residents in the State of Victoria, Australia – please email our Helpdesk if you require information about your local gambling authority). You may contact the VCGLR at or on 1300 182 457.

Maintaining control

It is important that you gamble within your means and exercise a healthy level of control over your gambling habits. We recommend that you consider the following helpful tips when gambling:

1. Only spend what you can afford to lose;

2. Gambling is a form of leisure and entertainment and should not be mistaken for a way to make money;

3. You should always monitor the time and the money that you are spending gambling;

4. It is helpful to set predetermined limits as to the time and money that you wish to spend while you are gambling; and

5. Avoid trying to win money back that you have already lost gambling.

Gamblers Anonymous 20 Questions Test Gamblers Anonymous offers the following questions to anyone who thinks he or she may have a gambling problem.

If you answer yes to seven or more of these questions, the chances are you may be a compulsive gambler and should seek help.

1. Do you ever lose time from work or school due to gambling?

2. Has gambling ever made your home life unhappy?

3. Does gambling affect your reputation?

4. Have you ever felt remorse after gambling?

5. Do you ever gamble to get money with which to pay debts or otherwise solve financial difficulties?

6. Does gambling cause a decrease in your ambition or efficiency?

7. After losing do you feel you must return as soon as possible and win back your losses?

8. After a win do you have a strong urge to return and win more?

9. Do you often gamble until your last dollar is gone?

10. Do you ever borrow to finance your gambling?

11. Have you ever sold anything to finance gambling?

12. Are you reluctant to use “gambling money” for normal expenditures?

13. Does gambling make you careless of the welfare of yourself or your family?

14. Do you ever gamble longer than you planned?

15. Have you ever gambled to escape worry or trouble?

16. Have you ever committed, or considered committing, an illegal act to finance gambling?

17. Does gambling cause you to have difficulty in sleeping?

18. Do arguments, disappointments or frustrations create within you an urge to gamble?

19. Do you ever have an urge to celebrate any good fortune by a few hours of gambling?

20. Have you ever considered suicide as a result of your gambling?

Contact Organisations If you answered yes to several of the above questions or otherwise feel that you or someone you know is suffering from problem gambling, please contact one of the organisations listed below:

1. Gambling Help Online: Also free call the associated national gambling helpline from anywhere in Australia:1800 858 858;

2. Relationships Australia provides a range of support to problem gamblers and their families:;

3. Gamblers Anonymous is a global network to provide support to compulsive gamblers:

Underage Gambling It is illegal for anyone under the age of 18 years old to gamble. MyPunter recommends its users to prevent minors from accessing gambling websites. There is filtering software available which allows parents to monitor their children’s usage of the internet and prevent access to gambling and other restricted websites. If this may be of interest to you, we suggest that you take a look at or